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The Airline industry in recent times has seen a major slump. With the current economic situation and stiff competition it becomes important to optimize their processes and find innovative ways to retain and acquire customers.
Lets take a look at some of the areas which are an operational nightmare - Flight delays and re-scheduling of flights. Delays in flight could be attributed to many factors of which the weather is a critical component. As this is an external event it can't be controlled but what the Ailnescan do is monitor the changes in weather pattern and raise alerts. This may not help directly as in any case the flight will get delayed is the weather condition is bad but what can be done is take pro-active measures to manage ground staff as well as inform passengers leading to a huge cost reduction from an operational point.
Rescheduling is another area of concern as this involves a detailed and though out planning process which takes into account the availability of ground staff of the departing station, undestanding passenger's preference and satisfaction and also the understanding the situation at the destination station.
An operational BI product can monitor all these key areas and inform people concerned on impending anomalies in advance which will allow then to take pro-active measures to optimize and correct processes leading to a whole new level of customer satisfaction and cut operational costs.
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